Reset Password feature seems not working

AccelByte Gaming Services
1

Title:

Reset Password feature seems not working.

Description

Recently we check that the feature of reset password is no longer working on our environment. The email to get the verification code is no longer exist to reset the password.Here is the example of request and response.

Request:

LogAccelByte: Verbose: AccelByte::Api::User::SendResetPasswordCode

LogAccelByte: Verbose: HTTP REQ POST https://redacted.prod.gamingservices.accelbyte.io/iam/v3/public/namespaces/redacted/users/forgot, 00000666A9266400

Response:

LogAccelByte: Verbose: HTTP 204 POST https://redacted.prod.gamingservices.accelbyte.io/iam/v3/public/namespaces/redacted/users/forgot, 00000666A9266400

Publisher Namespace: redacted for security

Namespace: redacted for security

2

Hi @SerendipAdmin,

To be able utilize email feature, you need to setup email sender in the Admin Task

  1. Open the Studio Namespace
  2. In side bar, open the Admin Task - Email Configuration
  3. Fill the required information for the email sender name and Email sender address.
    {9F31665F-4B11-45C5-9699-1A503331D108}
    {9F31665F-4B11-45C5-9699-1A503331D108}1395×622 96.6 KB

Hope this answer you question.